How long after ordering can I collect my order?
Customers will receive notification by text message within 60 minutes of their order being transacted online, provided collection is within the opening times of the Click & Collect store.
Are orders able to be placed at any time?
Yes, your order will be prepared for collection within the opening times of the Click & Collect store. These will be visible pre and post purchase and a text message will be sent when the order is ready for collection.
Can I nominate an individual to pick up the order?
The cardholder will have to collect the order, as photo identification is required to verify pickup.
Can I change my order?
Our friendly Customer Care team will always help wherever possible to ensure you have a smooth Click & Collect experience. To discuss your options, including refunds and new orders, please give the team a call on 1300 366 084, Monday to Friday 8:30am – 9:00pm; Saturday 9:00am – 9:00pm; Sunday 10.00am – 9:00pm AEST.
Will my purchase be chilled?
If requested, we will endeavour to provide chilled stock where available, although we’re unfortunately not able to guarantee this due to availability and store capacity.
Can my Click & Collect purchase be gift-wrapped?
Gift packaging is not available at this point in time for Click & Collect purchases, although we do offer a range of gift bags in store.
Do limits apply to Click & Collect orders?
Limits apply per customer per day to Click & Collect orders: 60 units per wine, 5 cartons per beer, cider or pre-mixed drinks, 12 units per spirit. Please call us on 1300 366 084 for orders bigger than our listed limits and we will do our best to help facilitate your purchase.