Refunds


Online and Phone Orders
Money Back Guarantee
We're confident that our products represent excellent value for money, and we're proud to guarantee every product you buy. If you're not satisfied with a purchase you've made online or on the phone, you have two options available. The order can either be returned to your nearest Vintage Cellars store (providing your Tax Invoice as proof of purchase) or to arrange for the order to be collected from you, just call us on 1300 366 084 or email customerservice@vintagecellars.com.au. within two weeks of receiving it. View our terms and conditions for more information.

If you receive your online order and then change your mind, exchanges can be possible at the discretion of Vintage Cellars Customer Service within a week of accepting the delivery. Please be aware that in the event of an exchange, any additional delivery charges will be at your own expense. We can only provide an exchange as an option if all products are in their original packaging and condition.
In-store purchases
If your purchase was made in-store, simply bring the products and receipt back and speak to a Vintage Cellars team member to organise a refund or exchange.